Team Lead of Business Training

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

Our holding is represented in seven countries (Cyprus, Ukraine, Poland, Kazakhstan, Armenia, Peru, Malta). The headquarters of the holding is located in Cyprus. The CEO and owner of PIN-UP Global is Marina Ilina.

Our values ​​reflect our way of living and interacting with employees, partners and customers:

🔸Be the first to lead. We are constantly moving forward and setting trends. We offer the best solutions for clients and employees thanks to our drive, commitment, and courage to implement ideas and propose changes.
🔸Be an expert in your domain. We offer a quality product due to the expertise of our team. Our professionalism is based on constant development along with the ecosystem, depth of understanding of the field in which we work, and competence in our functional area.
🔸Be a partner in teamwork. Synergy is an important component of our built-on trust interaction. We learn from each other and keep agreements. We achieve a common result thanks to everyone's contribution, mutual support, and the ability to negotiate.
🔸Be focused on the result. We are focused on personal, corporate, and client results. All ecosystem participants achieve our goals thanks to the high speed of work, perseverance, and determination. We are working to improve the qualitative and quantitative result indicators.
🔸Be open and honest in communication. We are open in our communication with clients and employees. We give constructive feedback. Straightforwardness and honesty in communication are crucial for us. We create transparent and simple policies and processes.

For which tasks (responsibilities)?

• Management of an international team of business trainers for the Contact Center.

• Development and implementation of training programs on soft skills, customer service, and sales skills for Contact Center employees.

• Creation and execution of training programs for Contact Center leaders to enhance their managerial competencies.

• Supporting Contact Center team leaders in assessing and developing employee skills.

• Establishing and maintaining a system for evaluating the effectiveness of business training in the Contact Center, including collecting feedback from participants and stakeholders (in collaboration with the professional training function).

• Developing a system for evaluating (supervising) the work, training, and development of business trainers (in collaboration with the professional training function).

• Development and implementation of Standards and Policies for business training necessary for effective coordination on personnel training and development in the Contact Center.

• Preparing and providing regular and ad-hoc reports on business training in the Contact Center.

• Continuous improvement and enhancement of processes and team efficiency within the business training function.

What kind of professional are we looking for?

• Team management experience, including planning, coordination, and monitoring of trainers' tasks.

• Experience in developing training programs for sales, customer service, and management.

• Proficiency in modern learning methodologies (microlearning, blended learning, interactive and virtual training methods).

• Ability to adapt content for various employee levels, from specialists to managers.

• English proficiency at B2+ level.

Will be a plus:

• Understanding of B2B environments and the needs of internal clients.

• Experience as a business trainer or methodologist in an international contact center or in sales and customer service will be a plus

• Ability to evaluate the effectiveness of training programs.

• Experience working with learning platforms and tools (LMS, online learning systems, webinar platforms, etc.).

What is important for us in a person?

• Strong leadership skills to motivate and develop a team of trainers.

• Feedback skills and the ability to manage and unlock the potential of each team member.

• Capability to work effectively in a cross-functional environment and collaborate with leaders from other departments.

Why do we enjoy working here?

• An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other.

• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.

• Referral program enjoy cooperation with your colleagues and get the bonus.

• Educational programs: regular internal training, compensation for external education, attendance of specialized global conferences.

• Rewards program for mentoring and coaching colleagues.

• Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.

• Company events, team buildings